If you are wondering what we do, this page will help. We also invite you to take advantage of our special offer for local companies.

EMETEK is a Microsoft Certified Partner and has certified engineers to perform work for the client including some or all of the following tasks:

• Evaluate the present computer network infrastructure.
• If necessary, modify or design and implement a new computer network infrastructure.
• Recommend and order high-speed lines for connecting to the Internet and work with the ISP in establishing the Internet connection.
• Set up an appropriate firewall between the computer network and the Internet.
• Perform domain registration, setup DNS and E-mail services as required.
• Set up virtual private networks between offices.
• Remotely check server, network health and Internet connectivity.
• Perform administrative tasks via remote access or onsite visits, when necessary.
• Provide telephone support to users on Microsoft and other supported products.
• Assist in the evaluation and installation of third party software.
• Offer technical inputs on new computer productivity tools and security.
• Where requested by the client, act as a liaison between the client and its business partners in computer related technical matters.
• Help establish a comprehensive security policy.
• Help establish usage guidelines that lead to a more productive computing environment and make the network easier to support.
• Establish a proper backup policy and verify with test restore operations.
• Evaluate the licensing of software products to ensure compliance.
  

The Products We Provide

EMETEK is authorized to sell and specializes in products from industry leading vendors including Microsoft, Compaq, HP, Cisco, Veritas, Symantec, Trend and others. We will specify, deliver, configure and maintain in some or all of the following categories:

Hardware

• Servers, desktops, laptops
• Printers, scanners
• Routers, hubs, switches
• UPS
• Backup devices

Sofware

• Operating Systems - our expertise is in Microsoft products with some knowledge the Apple Mac system.
• Antivirus software and content filtering
• Backup software
• Remote control for support purposes
• Remote access for offsite users

Billing Rates and Procedures

• EMETEK's consulting rates vary according to the level of complexity of the work done:
  • Level 3 - Disaster Recovery
    Any situation where a server or critical service is down. Some examples include recovering from a service that won't start like Exchange Server, recovering a server that will not boot (blue screen) or performing a complete server restoration from a backup.
  • Level 2 - Server or Advanced Network
    Any work done on a server. Some examples include user or shared resources maintenance, working with backup or anti-virus products, working with Exchange Server, IIS or SQL Server.
    Any work done to program and maintain a router or firewall.
    Network or security analysis and design.
  • Level 1 - Desktop or Basic Network
    Any work done on a networked desktop. Some examples include help with Microsoft Office, software installations, joining a desktop to a domain.
    Any time spent on communicating with a vendor on the client's behalf.
• All time is billed to the nearest tenth of an hour.
• Travel time is billed at a rate lower than Level 1.
• Each consultant keeps a daily log of work done (in summary) and time billed.
• Every two weeks, the client will receive an invoice with a copy of the work log.

How We Work With Our Clients

• EMETEK requires the client to appoint a liaison for our consultants to work with. This liaison will be the focal point for users to log support incidents.
• It is recommended that the client maintain a written log of support incidents: the description, date, resolution and date of resolution as best as possible.
• When we need help onsite (reboot a machine, restart a router, follow up on issues etc.) we will call the liaison.
• Make sure that users report problems as soon as they occur. Very often this can stop small problems from turning into bigger ones.